Refund policy

Return Policy

We offer a 30-day return window from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, all items must be:

  • New, unused, and uninstalled
  • In original packaging, including all hardware, instructions, and accessories
  • Free of oil, fuel, grease, dirt, scratches, or installation marks
  • Returned with proof of purchase
  • Any item that has been installed, test-fitted, modified, or attempted to be installed is not eligible for return.

 

How to Request a Return

To start a return, email info@wwmperformance.com with your order number and reason for return.

If approved, we will provide return instructions. Items returned without prior authorization will not be accepted.

Unless the return is due to our error, customers are responsible for all return shipping costs. In some cases, a prepaid return label may be provided; if so, the cost of return shipping will be deducted from the refund.

 

Restocking Fees

Approved returns are subject to a 15% restocking fee, which will be deducted from the refund.

Restocking fees may be higher or waived depending on item condition, packaging, or manufacturer policies.

Original shipping charges and return shipping costs are non-refundable.

 

Damaged, Defective, or Incorrect Items

Inspect all orders immediately upon delivery.

If your item arrives damaged, defective, or incorrect:

  • Contact info@wwmperformance.com within 24 hours of delivery
  • Provide photos of the item, packaging, and shipping box

For freight shipments, all items must be inspected before signing the Bill of Lading. Any damage must be noted with the carrier at delivery. Failure to do so may void the ability to file a claim.

 

Non-Returnable Items

The following items are non-returnable:

  • Installed or used parts
  • Electrical and electronic components (including sensors, modules, tuners, wiring, and control units)
  • Fluids, chemicals, filters, and consumables
  • Special-order, custom-built, or made-to-order items
  • Tuning products, software, and digital goods
  • Core items once installed or returned incomplete
  • Sale or clearance items
  • Gift cards

If you are unsure whether an item is returnable, contact us before purchasing.

 

Exchanges

We do not offer direct exchanges. To receive a different item, return the original item (if eligible) and place a new order once the return is approved.

 

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds will be issued to the original payment method within 10 business days, minus applicable restocking fees and non-refundable shipping costs. Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was received, please contact info@wwmperformance.com.